Warranty Information

Batteries

KS Energy are committed to providing industry leading product quality and service.  We offer a 7 year warranty on all of our batteries for consumer use both in the UK & Europe as follows:-From the date of purchase for 7 years we will at our option, replace or repair (which includes any part and/or labour) free of charge for any manufacturing fault free of charge. This encompasses all aspects of the product including but not limited to its case, terminals, battery management system (BMS) and the battery cells. Please note that Bluetooth is not an essential feature for battery operation and issues with bluetooth (ie. weak signal, unsupported phone or app for example) are not covered under warranty and failure of operation, either a fault with the app or the bluetooth module inside the battery is not covered by our warranty. Our warranty includes the costs of return carriage of the product to you within the UK only. Please note it does not include customer removal or forwarding costs which under all circumstances (out side of your statutory rights) KS Energy will not be liable for. In the instance of no faults found, we reserve the right to levy an appropriate charge to cover investigation, administration and carriage costs.

This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally. The warranty does not cover damages arising from improper use or use outside of the batteries specifications including:  Reverse battery polarity. • Inadequate connection. • Impact such as mechanical shock or deformation. • Contact with liquid. • Incorrect charging. • Incorrect discharging. • Cell damage (including crystallization) by accidentally or purposely charging below or above stated charge environmental temperatures • Discharging below or above stated discharge temperatures. • Incorrect storage • Cell damage by failure to maintain an appropriate storage or operating charge level.  Use in inappropriate environments (dust, corrosive vapor, humidity, temperature) • Natural cell cycle age over time. • Damage due to lightning. • Connection terminals destroyed or damaged such as overheating due to insufficient tightening or wiring. • External damage cause for example electrical damage caused by reverse polarity, incorrect voltage, forced charging, over current discharging or charging. This warranty will be void where the product has been misused, neglected, improperly installed, or where a repair has been attempted by any other party (other than a designated or authorised service partner).

This warranty policy is our sole remedies and we shall not be liable for damages, whether direct, incidental, consequential, contingent or special damages, even if having been advised of the probability of such damages. KS Energy owns all parts removed during remedy and remedy does not extend the original warranty term. All remedies and the measure for damages are limited to the above. Life Support: KS Energy does not recommend the use of any of its products in life support applications where failure or malfunction of the product can be reasonably expected to lead to loss of effectiveness or catastrophic failure of the device. KS Energy will not knowingly sell its products for use in such applications unless it receives in writing, assurances that the risks of injury or damage have been fully accounted for and the customer assumes those risks, with the Liability of KS Energy adequately protected under the circumstances. KS Energy assures the exchange or repair of faulty products solely with the reparation of the product to our premises. The beneficiary of the warranty must provide all the needed information as may be requested during remediation including proof of purchase such as original order number or receipt. The warranty is not transferable between the original purchaser (consumer), and any subsequent owner or party.

All Other Products and Industrial Use

Upon the above terms, but excluding the above time frames, we guarantee all of our other products, batteries or services supplied (including commissions and bespoke custom battery supply) free from faults or defects (unless specifically expressed otherwise) for 5 years from the date of either sale, supply or contract.

Applicable Law
Governing laws covering any contract or implied warranty shall be conducted solely within the jurisdiction of England and Wales, unless otherwise expressly agreed in writing. 

For warranty information for products pre 1-1-2022 please see HERE